18 Gaming takes our responsibility to protect your personal data seriously. This Privacy Policy clearly explains how we collect, use, store and safeguard your information as a member of our platform.
All data transmitted between your device and 18 Gaming's servers is protected with industry-standard 256-bit SSL encryption — the same standard used by leading financial institutions in Malaysia.
18 Gaming has never sold, rented or traded members' personal data to third parties for marketing purposes, and never will. Your information belongs to you — we are simply its custodian.
You have the full right to access, correct, download, or delete your personal data at 18 Gaming. Submit a request through our customer support and we will respond within 14 working days.
The 18 Gaming Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We operate in line with local legal requirements and ensure your data is handled responsibly.
18 Gaming uses cookies to enhance your experience. We keep you informed about the types of cookies we use and give you control to manage your cookie preferences through your browser settings.
In the event of a data breach affecting your personal information, 18 Gaming will notify you within the timeframe required by Malaysian law and take immediate remedial action.
Important Note: This Privacy Policy describes 18 Gaming's privacy practices and forms part of our platform's Terms & Conditions. By using 18 Gaming's services, you agree to the collection and use of information as described in this Privacy Policy. Please read it carefully and contact us if you have any questions.
18 Gaming ("we", "our platform") is committed to protecting and respecting the privacy of every member and user on our platform. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and how we protect it.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection regulations. We take our responsibilities as a data controller seriously and are committed to ensuring your personal data is handled with the highest standards of security and confidentiality.
This Privacy Policy applies to all services offered by 18 Gaming through our website, mobile app, and any other digital platforms we operate. It covers all individuals who register as members, visit our platform without registering, or interact with our customer support services.
18 Gaming collects various types of personal data depending on how you interact with our platform. Below is a summary of the data we collect:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, identity card number | Mandatory |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Payment methods (Touch 'n Go, DuitNow, GrabPay), transaction history | Mandatory |
| Technical Data | IP address, browser type, operating system, cookie data | Automatic |
| Usage Data | Game history, bets placed, pages visited, preferences | Automatic |
| Communication Data | Live chat records, support emails, feedback | Where applicable |
We only collect personal data that is necessary for legitimate, stated purposes. 18 Gaming does not collect sensitive data such as medical information or religious beliefs unless required by law.
18 Gaming collects personal data through the following methods:
18 Gaming uses the personal data we collect for the following legitimate and transparent purposes:
18 Gaming will not use your personal data for any purpose other than those stated above without first obtaining your consent.
18 Gaming does not sell or trade members' personal data. However, we may share your personal data with selected third parties in the following circumstances:
In all instances of data sharing, 18 Gaming ensures that the third parties involved adhere to data protection standards equal to or exceeding those we uphold ourselves.
18 Gaming implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction:
Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Once the retention period has expired, data will be securely deleted or anonymised in accordance with our data management procedures.
General Retention Period: Active member account data – for the duration of membership. Financial transaction data – minimum 7 years (PDPA and Malaysian financial law requirements). Support communication data – 2 years from the date of last interaction.
The 18 Gaming platform uses cookies and similar tracking technologies to improve the user experience and understand how our platform is used. The following are the types of cookies we use:
You can control and manage cookies through your internet browser settings. However, disabling certain cookies may affect the functionality of the 18 Gaming platform. For more information on managing cookies, refer to your browser's help documentation.
As an 18 Gaming member, you have the following privacy rights under Malaysia's PDPA and our policy:
To exercise any of the privacy rights listed above, please contact the 18 Gaming support team by email at support@18gaming.net or via our platform's live chat. We will process your request within 14 working days. In complex cases, this period may be extended to up to 30 working days, with prior notification to you.
The 18 Gaming platform is strictly for individuals aged 18 and above. We do not knowingly collect, store, or process the personal data of anyone under the age of 18.
If we discover that an individual under the age of 18 has registered or used our platform, the account will be terminated immediately and all associated personal data will be deleted from our systems as promptly as possible.
If you believe a child has provided their personal data to 18 Gaming, please contact us immediately at support@18gaming.net so that we can take the appropriate action.
The 18 Gaming platform may contain links to third-party websites or services for informational purposes only. This Privacy Policy does not apply to those third-party websites or services.
18 Gaming is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal data. Accessing any third-party links is done at your own risk and discretion.
18 Gaming reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons.
When we make material changes to this Privacy Policy, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the 18 Gaming platform after any changes have been made constitutes your acceptance of the updated Privacy Policy terms.
If you have any questions or concerns, or wish to exercise your privacy rights, please contact 18 Gaming's Data Protection Officer through the following channels:
We are committed to resolving all privacy-related complaints and enquiries fairly, transparently and within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.
Our Commitment: At 18 Gaming, privacy is more than a legal obligation — it is a core value. We believe member trust is our most valuable asset, and we work hard every day to ensure your personal data remains in safe hands.
Register your 18 Gaming account with confidence – your personal data is protected with 256-bit SSL encryption and we are fully compliant with Malaysia's PDPA. Deposit from as little as RM10 via Touch 'n Go, DuitNow, or GrabPay.